Terms of Service

These Terms of Service apply to all purchases and use of the website operated by Alice & Benjamin Collection (“we”, “our”, or “us”). By placing an order or using our website, you agree to these terms.

1. Applicability
By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Product Information
We strive to provide accurate product descriptions, images, and information. However, we do not guarantee that all content is error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on your location.

  • You are responsible for ensuring that your payment details are accurate and valid.

4. Processing & Shipping

  • Processing time: 1–3 business days

  • Estimated shipping time: 5–12 business days (depending on location)

  • Orders are shipped directly from our international suppliers

Please note that delays may occur due to customs, holidays, or unforeseen circumstances.

5. Returns & Cancellations
Please refer to our Return & Refund Policy for full details regarding returns, exchanges, and cancellations.

6. Liability

  • We are not responsible for lost or stolen packages once tracking confirms delivery.

  • Customers are responsible for providing accurate shipping information.

  • Any address changes must be requested within 24 hours of placing an order.

7. Intellectual Property
All content on this website, including text, images, branding, and logos, is the property of Alice & Benjamin Collection and may not be used, reproduced, or distributed without written permission.

8. Complaints
If you have any complaints, please contact us at info@alicebenjamincollection.com.
We aim to respond within 3–5 business days.

9. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Canada.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes constitutes acceptance of those changes.

Contact Information
If you have any questions regarding these Terms, please contact us:
info@alicebenjamincollection.com

Alice & Benjamin Collection